Accessibility Commitment
At Telphi Consulting, we believe that excellent VoIP communication solutions should be accessible to everyone. Our commitment to digital accessibility ensures that people of all abilities can effectively use our services, platforms, and resources without barriers.
Accessibility by the Numbers
Our measurable commitment to digital accessibility
Comprehensive Accessibility Features
Visual Accessibility
Supporting users with visual impairments and low vision
- High contrast color schemes with WCAG AA compliance
- Scalable text up to 200% without horizontal scrolling
- Alternative text for all images and graphics
- Screen reader compatible navigation and content
- Focus indicators for keyboard navigation
- Color-blind friendly design with pattern indicators
Auditory Accessibility
Inclusive audio and communication features
- Closed captions for all video content
- Visual indicators for audio alerts and notifications
- Text-to-speech support for VoIP services
- Sign language interpretation available upon request
- Adjustable audio settings and volume controls
- Real-time transcription for voice calls
Motor & Mobility
Accommodating users with motor impairments
- Full keyboard navigation support
- Voice control integration for hands-free operation
- Adjustable click targets and touch areas
- Sticky keys and modifier key alternatives
- Customizable interface layouts and controls
- Switch control compatibility for assistive devices
Cognitive Accessibility
Clear communication and simplified interactions
- Plain language and simplified terminology
- Consistent navigation patterns and layouts
- Error prevention and clear error messages
- Timeout warnings and extension options
- Help documentation in multiple formats
- Customizable interface complexity levels
Compliance Standards & Certifications
Meeting and exceeding international accessibility standards
WCAG 2.1 AA
Web Content Accessibility Guidelines Level AA compliance
Section 508
US Federal accessibility requirements
ADA Title III
Americans with Disabilities Act compliance
EN 301 549
European accessibility standard
AODA
Accessibility for Ontarians with Disabilities Act
Assistive Technology Compatibility
Tested and optimized for a wide range of assistive technologies
Screen Readers
- JAWS (Job Access With Speech)
- NVDA (NonVisual Desktop Access)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
- Dragon NaturallySpeaking
Keyboard Navigation
- Tab key navigation
- Arrow key controls
- Access key shortcuts
- Skip navigation links
- Focus management
Visual Aids
- High contrast themes
- Screen magnification
- Custom color schemes
- Large text options
- Cursor enhancements
Motor Assistance
- Voice recognition software
- Switch controls
- Eye tracking devices
- Alternative keyboards
- Touch accommodations
Accessibility Testing & Quality Assurance
Rigorous testing processes to ensure consistent accessibility
Automated Testing
Continuous accessibility scanning with axe-core
Manual Testing
Expert accessibility audits by certified professionals
User Testing
Testing with real users who have disabilities
Screen Reader Testing
Validation across multiple screen reader technologies
User-Centered Design Approach
Real users with disabilities guide our accessibility improvements
Sarah
Visual Impairment
Marcus
Motor Disability
Emma
Hearing Impairment
David
Cognitive Disability
Our Accessibility Promise
We are committed to ensuring that our VoIP services and digital platforms provide equal access and opportunity to people with disabilities. We continuously work to improve the accessibility and usability of our services for all users.
We are committed to:
- • Ongoing accessibility improvements
- • Regular compliance testing and audits
- • Staff training on accessibility best practices
- • Responsive feedback and issue resolution
Review Schedule:
- • Last Review: January 15, 2024
- • Next Review: June 15, 2024
- • Continuous monitoring and updates
- • User feedback integration
Accessibility Feedback & Support
Help us improve by sharing your accessibility experience
Response Commitment: We respond to all accessibility feedback within 2 business days and work to resolve issues within 10 business days when possible.
This accessibility statement was last reviewed on January 15, 2024 and is updated regularly to reflect our ongoing commitment to digital accessibility.
If you encounter any accessibility barriers while using our services, pleasecontact our accessibility team.