Cloud PBX and Hosted Phone Systems

Cloud PBX Solutions That Replace Your Old Phone System Without the Disruption

Your on-premise PBX was built for a different era. It ties your phones to a physical location. It requires expensive hardware that needs maintaining. Adding a new user means calling a technician. Moving offices means rebuilding from scratch. And if the hardware fails, your entire phone system goes down with it.

Telphi migrates businesses across the US, UK, and Canada from legacy phone systems to cloud PBX. A cloud PBX, also called a hosted PBX, runs in the cloud instead of in your office. Your team makes and receives calls from anywhere. Adding users takes minutes. The system scales as your business grows. And your monthly phone bill drops by an average of 60% compared to what you were paying before. Most of our clients are fully live on their new cloud phone system within 2 weeks.

60%
Average Cost Reduction
99.99%
Uptime SLA
2 Weeks
Average Migration
24/7
Expert Support

Trusted by 200+ businesses across North America — from growing startups to multi-site enterprises.

What Your Cloud PBX Includes

Every feature your business needs to communicate professionally — all in one managed cloud platform

Smart Call Routing and Auto Attendant

Direct every call to the right person or team automatically, with professional multi-level menus that work around the clock

  • Multi-level auto attendant with custom greetings
  • Time-of-day and day-of-week routing rules
  • Skills-based and priority call routing
  • Call queues with estimated wait time announcements
  • Overflow routing to voicemail or mobile
  • Holiday and after-hours schedule management

Voicemail, Recording and Transcription

Never miss a message and stay compliant with automatic call recording, voicemail-to-email delivery, and AI transcription

  • Voicemail delivered to email as MP3 attachments
  • AI-powered voicemail transcription
  • On-demand and automatic call recording
  • Secure cloud storage with configurable retention
  • Recording playback and download from any device
  • Compliance-grade recording audit trails

Mobile and Desktop Softphones

Give every employee a full-featured business phone on their laptop, smartphone, or tablet — wherever they work

  • Native iOS and Android mobile apps
  • Windows and macOS desktop softphone
  • One business number across all devices
  • Push notifications for incoming calls and messages
  • Seamless mid-call handoff between devices
  • Do-not-disturb and presence status controls

HD Video Conferencing

Run team meetings and client calls with crystal-clear HD video, screen sharing, and collaborative tools built into the same platform

  • HD video meetings with up to 100 participants
  • Screen sharing and whiteboard collaboration
  • Meeting recording with cloud storage
  • Calendar integration for one-click join links
  • Breakout rooms and in-meeting chat
  • Browser-based joining — no software download required

Real-Time Analytics and Reporting

Understand exactly how your phone system is performing with live dashboards, custom reports, and proactive alerts

  • Live call monitoring and wallboard displays
  • Agent and queue performance metrics
  • Call volume trends and peak-hour analysis
  • Custom report builder with scheduled delivery
  • SLA compliance tracking and alerting
  • Historical reporting with unlimited date ranges

CRM and Business App Integrations

Connect your cloud PBX to the tools your team already uses, so every call automatically logs to the right customer record

  • Salesforce, HubSpot, and Zoho CRM integrations
  • Microsoft 365 and Google Workspace sync
  • Screen-pop with caller ID and contact history
  • Click-to-call directly from your CRM
  • Helpdesk integration with Zendesk and ServiceNow
  • REST API and webhook support for custom builds

How We Build Your Cloud PBX

Four proven service tiers to take you from where you are today to a fully optimised cloud phone system

Discovery & System Audit

Small to Medium Business

A thorough review of your existing phone system, call volumes, and business requirements to define the right cloud PBX strategy

What We Deliver:

  • Current system audit and gap analysis
  • Call volume and usage pattern review
  • Network readiness and bandwidth assessment
  • User and department requirements documentation
  • Number inventory and porting eligibility check
  • Integration requirements mapping
  • Migration risk assessment
  • Executive summary and recommendations report

Expected Outcomes:

  • Clear migration strategy
  • Accurate project timeline
  • Budget planning confidence
  • Risk mitigation plan
Most Popular

Custom Cloud PBX Design

All Business Sizes

A purpose-built PBX architecture tailored to your call flows, teams, and compliance requirements — not a one-size-fits-all template

What We Deliver:

  • Custom PBX architecture and call flow design
  • Auto attendant and IVR menu scripting
  • User account and extension structure planning
  • Call queue and ring group configuration
  • CRM and business app integration design
  • Security and compliance framework setup
  • Disaster recovery and failover design
  • Technical implementation guide

Expected Outcomes:

  • Optimised call flows
  • Scalable architecture
  • Compliance readiness
  • Integration blueprint

Migration & Go-Live

Enterprise Ready

End-to-end migration management including number porting, configuration, staff training, and a fully supported cutover to your new cloud PBX

What We Deliver:

  • Complete system build and configuration
  • User account provisioning and licensing
  • Phone number porting coordination
  • Desk phone and softphone setup
  • Staff training sessions and user guides
  • End-to-end testing and quality assurance
  • Go-live support and real-time monitoring
  • Post-migration optimisation review

Expected Outcomes:

  • Seamless cutover
  • Minimised downtime
  • High user adoption
  • Performance-optimised system

Optimisation & Ongoing Support

Long-term Partnership

Proactive management, continuous improvement, and strategic guidance to ensure your cloud PBX delivers maximum value over time

What We Deliver:

  • Monthly performance monitoring and reporting
  • Regular system optimisation reviews
  • Feature utilisation analysis and coaching
  • Cost optimisation recommendations
  • Security updates and patch management
  • New feature rollouts and configuration
  • Quarterly business reviews
  • Priority support and dedicated account management

Expected Outcomes:

  • Maximised ROI
  • Continuous improvement
  • Enhanced productivity
  • Strategic alignment

Why Businesses Switch to Cloud PBX

Four compelling reasons companies are replacing their legacy phone systems today

Cut Telecom Costs by Up to 60%

Up to 60%

Eliminate expensive on-site hardware, reduce IT overhead, and replace unpredictable phone bills with simple per-user pricing

  • No upfront capital expenditure on hardware
  • Eliminate hardware maintenance and support contracts
  • Reduce IT management time and overhead
  • Competitive per-user monthly pricing

Work from Anywhere, On Any Device

100% remote-ready

Every employee gets a full business phone on their mobile, laptop, or desk phone — with the same number and features wherever they are

  • Native mobile apps for iOS and Android
  • Desktop softphone for Windows and macOS
  • One business number across all devices
  • Seamless call handoff between devices

99.99% Uptime, Zero On-Site Maintenance

99.99% uptime

Your phone system runs on carrier-grade cloud infrastructure with automatic redundancy — no more hardware failures or costly on-site repair calls

  • Geographically redundant data centres
  • Automatic failover with no manual intervention
  • 24/7 proactive monitoring and alerting
  • Disaster recovery included as standard

Scale in Minutes, Not Months

Instant provisioning

Add new users, open new locations, or expand to new markets without hardware procurement or lengthy installation projects

  • New users provisioned in under five minutes
  • No hardware procurement delays
  • Pay-as-you-grow pricing model
  • Global expansion without local infrastructure
Industry Solutions

Industry-Specific Solutions

Tailored cloud PBX solutions designed to meet the unique compliance, security, and operational requirements of your industry

Healthcare

Requirements

  • HIPAA-compliant call recording and storage
  • BAA provided for all covered entities
  • Secure patient messaging and voicemail
  • Telemedicine and video visit support

Benefits

  • Reduced patient wait times and missed calls
  • Lower administrative and telecom costs
  • Improved care coordination between teams
  • Audit-ready compliance documentation

Financial Services

Requirements

  • PCI DSS compliant call and payment handling
  • MiFID II and Dodd-Frank call recording
  • Fraud detection and call authentication
  • Encrypted data storage with retention policies

Benefits

  • Regulatory compliance without costly on-site hardware
  • Faster advisor response times and call handling
  • Complete call records for audit and dispute resolution
  • Reduced total telecom and compliance costs

Legal Services

Requirements

  • Attorney-client privilege and call confidentiality
  • Consent-based call recording with disclosures
  • Secure document and voicemail handling
  • Multi-office and remote attorney connectivity

Benefits

  • Professional call handling and auto attendant
  • Secure and confidential client communications
  • Easy expansion to new practice areas or offices
  • Cost-effective alternative to traditional PBX

Manufacturing

Requirements

  • Multi-site and warehouse connectivity
  • Priority routing for safety and emergency calls
  • Integration with ERP and production systems
  • Shift-based and department call routing

Benefits

  • Unified communications across all facilities
  • Faster response to operational issues
  • Significant cost savings versus legacy systems
  • Simplified IT management across all locations
100%

HIPAA Compliant

PCI DSS

Payment Security

AES-256

Encryption Standard

24/7

Industry Support

Our Four-Step Migration Process

A proven process that keeps your business running while we move you to the cloud

1

Discovery & Audit

1 to 2 weeks

We review your existing system, call flows, and requirements to build the right migration plan

  • Current system and number inventory audit
  • User and department requirement gathering
  • Network and bandwidth readiness assessment
  • Migration timeline and risk plan
2

Configuration & Number Porting

1 to 2 weeks

We build and configure your cloud PBX and coordinate the transfer of all existing numbers

  • Full system build and call flow configuration
  • Number porting coordination with carriers
  • CRM and app integration setup
  • Internal testing and quality assurance
3

Testing & Staff Training

3 to 5 days

Every feature is tested end-to-end and your team is trained before a single call goes live

  • End-to-end system and call quality testing
  • User acceptance testing with key stakeholders
  • Live staff training sessions and user guides
  • Go-live checklist sign-off
4

Go-Live & Monitoring

1 to 2 days

Your new cloud PBX goes live with Telphi on standby for real-time support and monitoring

  • Final number cutover and go-live
  • Real-time call quality monitoring
  • Immediate issue resolution support
  • Post-launch optimisation review

Security and Compliance Standards

Enterprise-grade security with the compliance certifications your industry demands

SOC 2 Type II

Independently verified security and availability controls

Annual third-party security audits
Continuous monitoring and assessment
Data encryption in transit and at rest
Strict access controls and authentication

HIPAA Compliance

Fully compliant voice and data handling for healthcare organisations

Business Associate Agreement (BAA) provided
PHI encryption across all call data
Comprehensive audit logging and access controls
Ongoing risk assessment and employee training

PCI DSS Level 1

The highest tier of payment card industry security certification

Secure cardholder data environment for call recordings
Regular penetration testing and vulnerability scans
Strong access control and network segmentation
Quarterly security reviews and compliance reporting

GDPR Compliance

Full compliance with European data privacy and protection regulations

Lawful basis for call recording and data processing
Data subject access and erasure request handling
Privacy by design across all platform features
72-hour data breach notification procedures
Client Success Stories

Customer Success Stories

Real results from businesses that migrated to our cloud PBX solutions

"Telphi migrated our entire phone system to cloud PBX in three weeks with zero downtime. HIPAA compliance was built in from day one, and we cut our monthly telecom bill by more than half."
Dr. Elizabeth Thompson
IT Director
Central Medical Group
52% cost reduction
Healthcare
500+ users
"The call recording and PCI DSS compliance features were non-negotiable for us. Telphi delivered a fully compliant cloud PBX in two weeks — our previous vendor quoted six months for the same project."
Michael Anderson
VP of Operations
Horizon Financial Partners
2-week deployment
Financial Services
150+ users
"We now have enterprise-grade call handling, voicemail transcription, and mobile apps across all three offices — at a fraction of what our old PBX cost to maintain. The difference is remarkable."
Katherine Morrison
Managing Partner
Morrison & Bailey Legal
3 offices unified
Legal Services
75+ users

Common Questions About Cloud PBX

Get Your Free Cloud PBX Migration Plan

Tell us about your current phone system and goals. We will put together a tailored migration plan and cost comparison — at no charge.

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