Support Center

Expert Support When You Need It

Access comprehensive support resources, expert assistance, and training materials. Our dedicated team is here to ensure your success with our VoIP solutions.

< 15min
Avg Response Time
99.2%
Issue Resolution Rate
4.9/5
Customer Satisfaction
24/7
Support Availability

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Submit Support Ticket

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Emergency Support

Critical system issues requiring immediate attention

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Popular Help Articles

Most viewed articles and solutions from our knowledge base

How to Configure Call Forwarding Rules

Configuration
45.2K viewsUpdated 2 days ago
4.8

Troubleshooting Audio Quality Issues

Troubleshooting
38.9K viewsUpdated 1 week ago
4.9

Setting Up Mobile Applications

Mobile
32.1K viewsUpdated 3 days ago
4.7

Network Security Configuration

Security
28.6K viewsUpdated 5 days ago
4.8

Integration with Microsoft Teams

Integrations
25.3K viewsUpdated 1 week ago
4.6

Resource Library

Comprehensive documentation, tutorials, and training materials

Getting Started

Quick Setup Guide

PDF
15.2K downloads

System Requirements

Article
8.9K downloads

Initial Configuration

Video
12.1K downloads

First Call Walkthrough

Tutorial
6.7K downloads

Technical Documentation

API Documentation

Online
25.3K downloads

Integration Guides

PDF
18.7K downloads

Network Configuration

Guide
22.1K downloads

Security Best Practices

White Paper
14.5K downloads

Video Tutorials

Admin Panel Overview

Video
31.2K downloads

Call Flow Configuration

Video
28.9K downloads

Mobile App Setup

Video
19.6K downloads

Troubleshooting Common Issues

Video
35.1K downloads

Training Materials

Administrator Certification

Course
5.2K downloads

End User Training Kit

Package
12.8K downloads

Advanced Features Workshop

Workshop
3.1K downloads

Best Practices Webinar Series

Webinar
8.7K downloads

Troubleshooting Guides

Find solutions to common issues organized by category

Audio & Call Quality

12 solutions
Poor audio quality
Echo or feedback
Call drops
One-way audio

Network & Connectivity

18 solutions
Connection timeouts
Registration failures
Firewall issues
Bandwidth problems

Mobile & Desktop Apps

15 solutions
App crashes
Login problems
Sync issues
Push notifications

System Configuration

22 solutions
User setup
Call routing
Voicemail setup
Extension management

Integrations

9 solutions
CRM sync
API errors
Third-party apps
Data import/export

Security & Compliance

8 solutions
Access controls
Encryption setup
Audit logs
Compliance reports

Support Plans

Choose the level of support that matches your business needs

Most Popular

Enterprise Premier

24/7/365
Phone
Email
Chat
On-site
24/7 dedicated support team
15-minute SLA response time
Priority escalation path
Technical account manager
Proactive monitoring & alerts
Custom training programs

Professional

8AM - 8PM EST
Phone
Email
Chat
Business hours support
1-hour SLA response time
Email and phone support
Knowledge base access
Community forum access
Standard training materials

Standard

9AM - 6PM EST
Email
Self-Service
Business hours support
4-hour SLA response time
Email support
Self-service resources
Community forum
Online documentation

Still Need Help?

Our support team is ready to assist you with any questions or issues

Contact Information

24/7 Support Hotline
+1 (555) 123-HELP
Email Support
support@telphi.com
Live Chat
Available during business hours
Enterprise Support
enterprise-support@telphi.com

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