Terms of Service
These terms govern your use of Telphi Consulting's VoIP services, platforms, and solutions. Please read carefully to understand your rights and obligations.
Agreement Highlights
Key terms and commitments in our service agreement
99.9% Uptime SLA
Industry-leading service availability with credits for outages
ISO 27001 Certified
Enterprise-grade security and compliance standards
24/7 Support
Round-the-clock technical assistance for critical issues
Fair Terms
Balanced agreement protecting both parties' interests
Important Legal Notice
These terms constitute a legally binding agreement. By using our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these terms.
1. Acceptance of Terms
Agreement to Terms
- By accessing or using Telphi Consulting's website, services, or VoIP solutions, you agree to be bound by these Terms of Service
- These terms apply to all users, including visitors, customers, and business partners
- If you do not agree to these terms, you must discontinue use of our services immediately
- Your continued use of our services constitutes acceptance of any updates to these terms
Authority to Accept
- You represent that you have the legal authority to enter into this agreement
- If accepting on behalf of a company, you confirm you have authority to bind that entity
- Users must be at least 18 years old or have parental consent to use our services
- Business users must have proper authorization from their organization
2. Description of Services
VoIP Solutions
- Cloud-based VoIP infrastructure and telecommunications services
- AI-powered voice agents and intelligent call routing systems
- SMS automation platforms and messaging solutions
- Contact center solutions and unified communications platforms
- Custom VoIP implementations and enterprise integrations
Service Availability
- Services are provided on a best-efforts basis with 99.9% uptime SLA
- Scheduled maintenance windows may temporarily interrupt service
- Emergency maintenance may be performed with minimal notice
- Service levels and availability may vary based on subscription tier
3. User Responsibilities
Acceptable Use
- Use services only for lawful business purposes and communications
- Maintain the security and confidentiality of your account credentials
- Provide accurate and current information during registration and use
- Comply with all applicable laws, regulations, and industry standards
- Respect intellectual property rights and third-party content
Prohibited Activities
- Spam, unsolicited communications, or mass marketing without consent
- Harassment, abuse, or threatening communications through our platform
- Illegal activities, fraud, or violation of telecommunications regulations
- Attempts to compromise, hack, or gain unauthorized access to systems
- Reselling or redistributing services without explicit written permission
4. Billing & Payment Terms
Payment Requirements
- All fees are due in advance according to your selected billing cycle
- Accepted payment methods include major credit cards and ACH transfers
- Enterprise customers may arrange for custom billing and payment terms
- Late payments may result in service suspension or termination
- You are responsible for all applicable taxes and regulatory fees
Billing Disputes
- Billing disputes must be reported within 60 days of the invoice date
- Undisputed portions of invoices remain due during dispute resolution
- Service credits may be provided for verified service outages
- Refunds are provided according to our published refund policy
5. Service Level Agreement
Uptime Guarantee
- 99.9% monthly uptime commitment for core VoIP services
- Service level credits provided for verified downtime exceeding SLA
- Planned maintenance excluded from uptime calculations
- SLA applies to Telphi-controlled infrastructure only
Support Commitments
- 24/7 technical support for critical system issues
- Response times vary by support tier and issue severity
- Remote assistance and troubleshooting included in all plans
- On-site support available for enterprise customers upon request
6. Liability & Warranties
Service Warranties
- Services are provided 'as-is' with industry-standard warranties
- We warrant that services will perform substantially as described
- No warranty for third-party integrations or customer equipment
- Warranty period is limited to the current subscription term
Limitation of Liability
- Total liability limited to amounts paid in the preceding 12 months
- No liability for indirect, consequential, or punitive damages
- Customer responsible for backup and disaster recovery planning
- Force majeure events exclude Telphi from liability obligations
7. Termination & Suspension
Termination Rights
- Either party may terminate with 30 days written notice
- Immediate termination allowed for material breach of terms
- Customer data export assistance provided during termination period
- Prepaid fees are non-refundable except as required by law
Suspension of Services
- Services may be suspended for non-payment or terms violations
- Emergency suspension may occur to protect system security
- Reasonable notice provided except in cases of immediate threat
- Service restoration upon resolution of suspension cause
8. Intellectual Property
Telphi's Rights
- All proprietary technology, software, and systems remain Telphi's property
- Customer receives limited license to use services during subscription term
- No rights granted to underlying software, patents, or trade secrets
- Service improvements and updates remain Telphi's intellectual property
Customer Content
- Customers retain ownership of their data and communications content
- Limited license granted to Telphi for service provision purposes
- Customer responsible for ensuring rights to use uploaded content
- Telphi may remove content that violates terms or applicable law
Governing Law & Dispute Resolution
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising under these terms shall be resolved through binding arbitration in San Francisco, California, under the Commercial Arbitration Rules of the American Arbitration Association.
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions or collective proceedings against Telphi Consulting.
Legal Questions?
Contact our legal team for questions about these terms or to report violations
Legal Response Time: We respond to all legal inquiries within 5 business days and contract questions within 2 business days.
These Terms of Service are effective as of January 15, 2024 and supersede all prior agreements.
Telphi Consulting reserves the right to modify these terms with 30 days notice to active customers.