Privacy Policy
At Telphi Consulting, we're committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.
Last Updated: January 15, 2024
ISO 27001 Certified
Privacy at a Glance
Key principles that guide our privacy practices
No Data Sales
We never sell your personal information to third parties
Your Control
Access, update, or delete your data anytime
Secure Storage
Enterprise-grade security with SSL encryption
Transparency
Clear communication about data usage
Information We Collect
Information You Provide
- Contact details (name, email, phone number, company information)
- VoIP calculator inputs and cost comparison data
- Chat messages and support communications
- Newsletter subscription preferences
- Consultation request details and business requirements
Automatically Collected Information
- Website usage analytics and performance metrics
- Device and browser information
- IP address and general location data
- Cookie and session data for improved user experience
How We Use Your Information
Primary Uses
- Provide personalized VoIP consultation and cost analysis
- Respond to your inquiries and support requests
- Send relevant VoIP industry updates and newsletters
- Improve our website functionality and user experience
- Deliver targeted information about our services
Business Operations
- Process consultation requests and schedule meetings
- Analyze website performance and user engagement
- Maintain security and prevent fraudulent activities
- Comply with legal obligations and industry regulations
Information Sharing
We Do Not Sell Your Data
- Telphi Consulting never sells, rents, or trades your personal information
- We only share data with trusted partners necessary for service delivery
- All third-party integrations maintain strict confidentiality agreements
Limited Sharing Scenarios
- Service providers who assist in website operation (hosting, analytics)
- Legal compliance when required by law or regulation
- Business transfers only with equivalent privacy protection
- Emergency situations to protect safety and security
Data Security & Protection
Security Measures
- Industry-standard SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure cloud infrastructure with backup and recovery systems
ISO 27001 Compliance
- Certified information security management system
- Continuous monitoring and improvement processes
- Risk assessment and mitigation protocols
- Regular third-party security certifications and audits
Your Privacy Rights
Data Control
- Access: Request copies of your personal data we hold
- Correction: Update or correct any inaccurate information
- Deletion: Request removal of your data (right to be forgotten)
- Portability: Receive your data in a structured, machine-readable format
Communication Preferences
- Opt-out of marketing communications at any time
- Customize newsletter and update preferences
- Control cookie settings through our cookie banner
- Request restriction of processing for specific data types
Cookies & Tracking
Cookie Types
- Essential cookies for website functionality and security
- Performance cookies to analyze usage and improve experience
- Preference cookies to remember your settings
- Marketing cookies for relevant content (with your consent)
Cookie Management
- Cookie consent banner allows granular control
- Browser settings can block or delete cookies
- Cookie preferences can be updated anytime
- Essential cookies cannot be disabled without affecting functionality
Privacy Questions?
Contact our privacy team for any questions or data requests
Response Time: We respond to all privacy-related inquiries within 48 hours and data requests within 30 days as required by applicable law.
This privacy policy is effective as of January 15, 2024 and applies to all information collected by Telphi Consulting through our website and services.