Call forwarding is a powerful feature that allows you to route incoming calls to different destinations based on various conditions. Whether you need to forward calls when you're busy, unavailable, or outside business hours, this comprehensive guide will walk you through configuring call forwarding rules in your VoIP system.
Call forwarding configuration may vary slightly depending on your subscription plan. Enterprise users have access to advanced features like simultaneous ring and sequential forwarding.
Before setting up call forwarding rules, ensure you have:
Follow these steps to configure basic call forwarding:
Log into your VoIP admin portal at portal.telphi.com using your administrator credentials. Navigate to Settings → Call Handling → Call Forwarding.
Choose from the following forwarding options:
Enter the destination number or select an internal extension. You can also enable simultaneous ring to ring multiple destinations at once, or sequential forwarding to try destinations in order.
Always test your forwarding rules by making test calls. Verify that calls are being routed correctly and the caller experience meets your expectations.
Conditional forwarding allows you to create sophisticated routing rules based on various criteria:
Route calls differently based on the caller's phone number. Useful for VIP clients or specific vendor calls.
IF caller_id IN ["+1234567890", "+0987654321"] THEN forward_to "ext:1001" ELSE forward_to "ext:2000"Route calls to specific departments or teams based on dialed number or IVR selection.
Department "Sales" → Ring Group (ext:3001, 3002, 3003) → Voicemail after 30sConfigure different forwarding behavior based on business hours, holidays, or specific time windows:
Try multiple destinations in sequence until the call is answered:
Ring multiple devices simultaneously or in sequence to ensure you never miss important calls. Ideal for executives and remote workers.
Route calls to different offices or agents based on caller's geographic location (area code or country code).
Our technical support team is available 24/7 to help you configure and optimize your call forwarding rules.